Addressing Mental Health By & For Community Managers in Gaming

When players & Community Managers collide

The interface for Discord, which is extremely popular among gamers.
A 1st anniversary graphic highlighting the achievements of Safe in Our World.
  • C = Current Plan: The first step is to ask them if they have a current plan to end their life. This is often the space where those who were “just kidding” or didn’t really mean it, can out themselves. If they say they were joking, or “no I’d never do that,” etc, you can safely exit from the conversation. Conversely, if the person is able to tell you an exact plan, it’s time to move on to step two.
  • P = Prior Behavior: Ask the person, have they felt this way before? If they have, what helped them at that time? In asking these questions you can potentially uncover something that will help the at-risk person that they hadn’t even realized themselves.
  • R = Resources: Here we want to ask if this person has the means (the resources) to carry out their plan. This can feel incredibly counterintuitive to ask someone who has just mentioned they intend to commit suicide, but this method has been proven time and time again to save lives. If the at-risk person says they do not currently have the means, then you know there is time for them to get the help they need. If they stumble over the answer, it means they haven’t fully thought it through and there is still time. If the person lists the exact resources they have available, then it is time to take immediate and further action.

What’s happening behind the screen?

This is a rather tame example of a player insult. If only they knew… I am actually bad at math.
  • Suicide is a leading cause of death in the US, but the CPR method of suicide prevention can help.
  • Players who are at high risk of self-harm should be reported to local authorities. Players who are at lower risk should still be given resources that they can use.
  • Chat with your Community Manager coworkers! Give them the space to vent their frustrations if need be. Sometimes that’s all it takes.
  • If you are in a leadership position, consider discussing mental health with your Human Resources and Community teams.

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Tilting Point is an award-winning free-to-play games publisher that empowers independent developers to grow and accelerate. Want to RAISE YOUR GAME? Ask us how!

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Tilting Point

Tilting Point

Tilting Point is an award-winning free-to-play games publisher that empowers independent developers to grow and accelerate. Want to RAISE YOUR GAME? Ask us how!

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